Working with Conversation IDs
Every conversation in the platform is assigned a unique identifier when it is processed. This identifier is the common thread across most endpoints in this documentation; you will encounter it under different field names depending on which endpoint you are calling, but it always refers to the same conversation.
| Section | Field Name |
|---|---|
| Metadata | Id |
| Evaluations | Metadata.Id (nested inside the Metadata object on each evaluation) |
| PV Data Reconciliation | ConversationId |
| Insights | ConversationId |
| Transcriptions | ConversationId (response) / conversationId (request) |
A typical integration will retrieve conversation IDs from one section and pass them into another. For example, you might retrieve a list of conversations from Metadata, then use those IDs to fetch transcripts from Transcriptions, or pull classifier results from Insights.