Upload Text Media

POST https://api.authcx.com/TextMedia/Upload

Uploads a text media interaction into storage for processing.

Param name "file"

Text file uploaded from client.

Valid File Extensions:

• .json
• .json_chat

Param name "metadata"

JSON object containing multiple metadata fields for the text media File:

Note: Including the Id field is recommended. If omitted, one is generated for you, but providing your own lets you correlate with your system.

• Id: Unique identifier for the text media. example: "4834c9e9-74f2-4bfe-a0c8-ce947a4f30e3"
• FilePath: Path containing file name and extension. Subdirectories specifying a more exact path may be prepended to the file. If omitted, the system derives a path from the Id. name. Examples: -- With subdirectories: "topfolder/subfolder/subsubfolder/filename.json" -- Without subdirectories: "filename.json"
• TimeStamp: Time stamp of the interaction. Examples: "2022-03-18T21:52:26", "2022-03-18T21:52:26.8816090Z", "2022-03-19", "2022-03-18T17:56:09.8683110-04:00"
• CallDirection: Direction of the interaction's call to or from the call center. Examples: -- "Inbound" -- "Outbound"
• Name: Name associated with interaction. Example: -- "Alice"
• Phone: Phone number associated with interaction. Example: --"800-555-5555"
• AgentFirstName: Agent's First Name associated with interaction. Example: --"James"
• AgentLastName: Agent's Last Name associated with interaction. Example: --"Bond"
• AgentCode: Agent Code for associating agent already in system with interaction. Example: --"007"
• ExtendedMetadata: Array of Dictionaries of key values associated with interaction Examples: -- [{ "Data": "Example Data"}, { "Data2": "Example Data 2", "ExampleKey": "Example Value" }]
• HierarchyId: Id of hierarchy to associate with this interaction Example: -- "00000000-0000-0000-0000-000000000002"
• HierarchyCode: Internal Organization Code for associating hierarchy with this interaction Example: -- "Accounting"
• ApplyHierarchyToAgent: If we want the hierarchy that is passed in to also be applied to the agent then true Example: -- true
• LocaleId: Specifies the language of the interaction using a locale ID. Defaults to 1033 (English) if omitted.