Transcriptions

The Transcriptions endpoints retrieve the speech-to-text or chat transcriptions for processed conversations.

Use GET /Conversations/Transcriptions/{conversationId}/ to fetch the transcript for a single conversation, or POST /Conversations/Transcriptions/ to retrieve transcripts for up to 100 conversations in a single request.

Transcriptions are returned as a time-stamped, speaker-labelled list of lines and are only available once a conversation has finished processing.

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Pass the conversation identifier - returned as Id from Metadata, or as ConversationId from Insights, Receipts, or ModelResults - as the conversationId when calling these endpoints.