Authenticx | NiceCX DEVone Application Process

APIs and Endpoints Used

• Reporting - Contacts: Retrieve call details with optional filtering by skill or campaign. API Documentation
• Admin - Agents: Fetch agent details related to a call. API Documentation
• Media Playback: Access call recordings. API Documentation

NiceCX Application Process

Step 1: Register a CXone Application (Auth Client)

1. Apply using the CXone Application Registration

This process generates a pair of client keys (client_id, client_secret) for authentication.

Registration Instructions

1. Review the CXone Application Authentication and Authorization Documentation.
2. Apply using the CXone Application Registration form:
   • Fields 1-3: Choose as per your preference.
   • Field 4 (Discretionary): Suggested value - Authenticx 3rd party API.
   • Field 5 (Discretionary): Suggested value - 3rd party access to vendor Authenticx.com.
   • Fields 6-9: Choose as per your preference.
   • Field 10: Select client_secret_post.
   • Field 11: Select ALL options.
   • Field 12: Select Back-end.
3. Once approved, you’ll receive the Client ID and Client Secret.

🏁

Deliverable: client_id and client_secret, please share them securely with the Authenticx onboarding team.

Step 2: Generate an Access Key Pair

1. Generate an access key pair using the official NiceCX Access Key Management.
2. Share the keys with the Authenticx onboarding team.

🏁

Deliverable: Access Key ID and Access Key Secret, please share them securely with the Authenticx onboarding team.

Step 3: Create a Dedicated Service User in CXone Portal

While you can use access keys from any user account with the required permissions, we strongly recommend creating a dedicated service user for security, stability, and compliance.

Create a dedicated CXone service user account (separate from any human user). This user provides the permission context for data access.

Ensure the following permissions are configured for the service user:

• Admin → Employees → View: This setting must be enabled.
• Search & Playback
  • Search Permissions
    • Search interactions → On
    • Export search results → On
    • View evaluations → Enabled (Scores & Evaluators)
  • Player Permissions
    • Play/download recordings → Enabled (Play Any & Download)
    • View sentiments and categories → On
  • APIs Permissions
    • Extract interaction metadata → On

• For Reference, Mirror these required settings:

  
  

Step 4: Provide Credentials to Authenticx (Securely)

Please provide the following to your Authenticx onboarding contact: