CRM Integrations
Authenticx integrates with leading CRM systems to bring conversation intelligence and patient insights directly into your customer relationship workflows. By connecting to the tools your teams already use, Authenticx helps improve customer experiences and simplify operations.
Salesforce
Authenticx offers two integration paths for Salesforce. Each can be used independently or together.
Salesforce & MuleSoft Data Enrichment
Enrich every conversation in Authenticx with contextual data from your Salesforce org or MuleSoft integration layer. As each call or chat is processed, Authenticx pulls the associated Salesforce record and attaches your chosen fields, making CRM data searchable, filterable, and reportable alongside transcripts and insights.
View Data Enrichment documentation →
Salesforce Lightning App
Install the Authenticx managed package to embed conversation intelligence directly into your Salesforce environment. Lightning components surface call summaries, sentiment analysis, real-time agent guidance, and post-call insights within Health Cloud and Service Cloud Voice.
View Salesforce Lightning App documentation →
More CRM integrations coming soon. Contact your Authenticx representative to discuss your CRM requirements.
Updated 29 days ago
Introduce yourself to our Salesforce Integrations