Salesforce
Overview
Authenticx for Salesforce empowers healthcare and life sciences teams to bring conversation intelligence directly into their Salesforce environment. By integrating with Health Cloud and Service Cloud Voice, this solution enables organizations to view real-time conversation insights, streamline agent workflows, and enhance the patient experience—without leaving Salesforce.
Key Features
Embedded Lightning Components
Display relevant conversation history and insights inside Salesforce using out-of-the-box Lightning components. These include:
- Conversation summaries and sentiment trends
- Key discussion points and follow-up actions
- Indicators of satisfaction or frustration
- Real-time AI-generated insights
Real-Time Agent Support
Agents receive in-the-moment guidance during calls, including:
- Talking points for common questions and programs
- Prompts to guide difficult or high-stakes conversations
- Summarized historical context from prior interactions
Automated Post-Call Intelligence
Reduce manual effort after each call with automated tools that:
- Summarize conversations and identify key themes
- Flag potential compliance issues or adverse events
- Feed insights directly into reporting and workflows
Secure & Compliant by Design
Authenticx processes data using secure infrastructure built on Microsoft Azure. The solution is designed to support HIPAA-compliant workflows, including PII redaction, safety event detection, and audit-friendly data access.
Getting Started
To get started with Authenticx for Salesforce, please contact your Authenticx contact or reach out through the Salesforce AppExchange listing.
Updated about 1 month ago