Nice CXone

Authenticx offers an out-of-the-box connector with NiceCXone, enabling seamless integration of call and agent data directly into the Authenticx platform via NiceCX APIs. This pre-configured integration minimizes setup efforts and allows for quick adoption.

Configure Directly Within Authenticx

Interaction Filtering

Access Control: Interactions are securely accessed via NiceCX API authentication.
Source Customization: Specify the NiceCXone instances and queues from which interactions should be sourced.
Call Selection Criteria: Define minimum and maximum call lengths to filter relevant conversations for ingestion into Authenticx.

Metadata Mapping

Select and configure metadata fields to be ingested into the Authenticx platform.
Customize metadata fields to align with reporting and analytical needs.

Categorize Your Calls to Simplify Conversation Organization

Call Grouping Options

Agent Level: Select an agent and view all conversations they participated in.
Transfer by Agent: Organize conversations at the call level, displaying all agents involved in any call transfers.

Next Steps

Set Up Authentication: Register your NiceCXone application and obtain the necessary credentials.

Updated about 1 month ago