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Advanced Recording Upload Configuration
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Overview
Getting Started with Authenticx
How Authenticx Works
new to AUTHENTICX API
Common Terminology
Navigating our Resources
Authenticx Terminology
authenticx sso
What we Provide You
What we Need From You
IdP Specific Findings
Data Integration Options
AcxAPI
Upload Media
Audio Interaction Metadata
Chat Upload
Media Upload Format & Limitations
Media Upload Response Codes and Error Handling
Customer Automation Samples
Why Use the Authenticx API?
User and Agent Management
Automated File and Metadata Upload
Cloud Telephony
Amazon Connect
Overview - Granular Permissions
Authenticx Integration Configuration
Walkthrough - AWS Permissions & User Creation
Five9
Advanced Recording Upload Configuration
Genesys Cloud
App Foundry - Authenticx Install Wizard
Secure Account Creation
Granular Permissions Guide
Nice CXone
CXone Configuration Requirements
Vonage
Set Up Vonage Contact Center Integration
CRM Integrations
Salesforce Data Enrichment
Source Connector - Setup Overview
Bidirectional Connector - Setup Guide
Salesforce Lightning App
Authenticx as an Auth Provider
Creating External Credentials
Creating Named Credentials
Installing Authenticx for Salesforce
Secure File Transfer Protocol
What is SFTP?
Conversation Upload with SFTP
Getting Started with SFTP for Authenticx
Transferring Files to Authenticx
Supported Audio Codecs
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Advanced Recording Upload Configuration
Updated 4 months ago
Five9
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