Authenticx Integration Configuration

The essential information and steps required to configure Amazon Connect for integration with the Authenticx platform. The integration process involves retrieving specific details from your AWS account to enable seamless data sharing and functionality.

Amazon Connect Information Required:

  • Instance ARN
  • Instance Alias
  • Data Storage Locations for:
    • Call Recordings
    • Chat Transcript

To set up the necessary configuration for integrating with the Authenticx platform, follow these steps to gather required information from your AWS account.