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Overview

  • Getting Started with Authenticx

new to AUTHENTICX API

  • Common Terminology
  • Navigating our Resources

Authentication

  • Getting an Access Token
  • Authorizing Requests

why use authenticx api?

  • Automated File and Metadata Upload
  • User and Agent Management

DAta

  • AcxAPI
    • Media Upload
      • Media Upload Format & Limitations
      • Media Upload Response Codes and Error Handling
      • Audio Interaction Metadata
      • Chat Upload
    • Customer Automation Samples
  • Interaction Metadata (SFTP)
  • Supported Audio Codecs

Data Integration Options

  • Cloud Telephony
    • Amazon Connect
      • Overview - Granular Permissions
      • Authenticx Integration Configuration
      • Walkthrough - AWS Permissions & User Creation
    • Genesys Cloud
      • App Foundry - Authenticx Install Wizard
      • Secure Account Creation
      • Granular Permissions Guide
    • Nice CXone
      • CXone Configuration Requirements
  • CRM System Integrations
    • Salesforce
      • Authenticx as an Auth Provider
      • Creating External Credentials
      • Creating a Named Credentials

SFTP with authenticx

  • What is SFTP?
  • Getting Started with SFTP for Authenticx
  • Transferring Files to Authenticx

authenticx sso

  • What we Provide You
  • What we Need From You
  • IdP Specific Findings
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App Foundry - Authenticx Install Wizard

Our install wizard simplifies the integration owith Genesys Cloud by guiding users through setup, queue selection, and configuration for seamless data transfer and conversation processing.

Updated about 1 month ago


Genesys Cloud
Secure Account Creation