Cloud Telephony

Welcome to the Cloud Telephony section of our integration documentation. This area provides detailed guidance for setting up and connecting various cloud-based contact center platforms to Authenticx. Whether you're just starting out or looking to review your integration details, the resources here will walk you through every step.

Supported Platforms

We currently offer configuration support and walkthroughs for the following platforms:

Amazon Connect

• Overview – Granular Permissions
  Understand permission scoping and best practices.

• Authenticx Integration Checklist
  A setup guide to ensure nothing gets missed.

• Walkthrough – AWS Permissions
  Step-by-step AWS configuration instructions.

Genesys Cloud

• App Foundry – Authenticx Listing
  Learn how to access our app in the Genesys marketplace.

• Secure Account Creation
  Instructions to securely set up and manage your integration credentials.

• Granular Permissions Guide
  A detailed breakdown of role-based access controls.

Nice CXone

• CXone Configuration Requirements
  Integration prerequisites and setup steps for CXone environments.

Coming Soon

We're actively working to expand our platform compatibility. Documentation for Vonage and Five9 integrations will be available soon.