Authenticx | NiceCX DEVone Application Process

APIs and Endpoints Used

• Explore API - Retrieve call metadata (agent name, call direction, duration, team, etc.)
• Recordings API - Access call recordings for processing

Step 1: Create an OAuth Client in TalkDesk

Authenticx connects to TalkDesk using a set of API credentials called an OAuth Client. You will need to create one in your TalkDesk Admin portal.

1. Log in to your TalkDesk account as an Administrator.
2. Navigate to Admin → Integrations → OAuth Clients (the exact menu path may vary slightly depending on your TalkDesk version — if you can't find it, search for "OAuth" in the admin search bar).
3. Click Create OAuth Client (or similar button).
4. Fill in the form:
   • OAuth Client Name: Something descriptive, e.g. Authenticx Integration
   • Description (if prompted): Third-party access for Authenticx call processing
   • Grant Type: Select Client Credentials
5. For Scopes, enable the following:
   • data-reports:read
   • data-reports:write
   • recordings:read
   • users:read
   • queues:read
6. Click the Create button to save the client.

Once saved, TalkDesk will generate a Client ID and Client Secret. Copy these values immediately - the Client Secret is typically only shown once.

Step 2: Confirm Reporting and Recording Permissions

For Authenticx to retrieve call data, the OAuth client must have access to your call reports and recordings. In most TalkDesk configurations this is granted automatically by the recordings:read scope, but please confirm the following with your TalkDesk Administrator:

• Call recordings are enabled and stored for the agents/teams you want Authenticx to process.
• The Explore Reports feature (sometimes called Talkdesk Explore) is enabled on your account.

Step 3: Provide Credentials to Authenticx (Securely)

Please provide the following to your Authenticx onboarding contact: